| Help Topics |
1. Printable Report
Problems
When you click on "Printable Report" you will see an additional window appear,
asking you to add an "Especially Prepared for [name]" and a "Suggested Retail
Price," as well as additional comments. You then click on the "Go to Printable
Report" button. A series of pop-up windows will appear as the computer compiles
your data into one large report. Your printable report will appear in a new
window called "Printable Report."
Common Problems
When I click on Printable Report, nothing happens. Why?
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Look for the new window with the entire report (it may be loading in a browser
window behind your active window). Then click on the Print Report icon, located
in the upper right corner of the window. A dialog box will appear. Click OK to
print the report.
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Also be sure you are not running a pop-up disabler program. Although this will
block legitimate pop up ads, it also blocks windows that display printable
reports. To prevent this problem, either disable your blocker software, or hold
down the [shift/control] key while you click report links.
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Finally, be sure you are only clicking once on the "Print Report" link. Also,
run as few programs as possible to easily locate the print report windows.
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2. Download a report
To download your report, click the "Download Report" link and then click save
in the window that appears. Your report will be named
"IntelliguideProReport-" and then the name of the first destination. When
the save dialog box shows up on your screen, you can specify a different name
to save the report as.
Formatting your report:
Weissmann Reports recommends setting your margins to .2" for printing.
This significantly shortens the report. Steps to change your page
margins in Microsoft Word are as follows:
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In Word
click "File"
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Click "Page Setup" (This will open a new window)
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Change the margins to .2 for the top, bottom, left and right margins. Then
click "Ok"
Two-Column Printing:
Some users prefer two-column reports. To modify your report in Microsoft
Word, follow the steps below:
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In Word
click "Format"
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Then click "Columns"
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Change the number of columns to 2, and click "Ok"
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3. Can't find a
destination
If the search results in, "Sorry, no destinations found. Please try again," try
a more general search term. Slight variations in the way things are named may
exist, so generalizing your search often improves results.
For example, searching for the destination St. Louis, Missouri using the search
term "St Louis" will not return any results because Weissmann Reports
spells "St. Louis" with the period. Searching more generally with the term
"Louis" would have found the St. Louis destination.
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4. Problems with report
e-mail delivery
Before you e-mail a report to your client, verify that you have included an
e-mail address in your profile. If you do not have an e-mail address in your
profile when you login to the site, you will be prompted at that time to enter
one.
What are the delivery status notification errors in my e-mail inbox?
If you see a message saying, "Report has been saved and sent successfully..."
then Weissmann Reports has delivered your report to the client(s) you
chose. If you saw this message and your client(s) did not receive the e-mail,
or if you received any type of "Delivery Status Notification Error" in your
e-mail inbox, there was an error on the recipient's end.
This error is often because a client(s)'s e-mail address was misspelled.
Sending test e-mails from your own e-mail program is a good way to ensure that
your client(s) can receive e-mails at that address.
If you have received a "Delivery Status Notification Error" e-mail and you are
sure that the address is correct, please contact Customer Service at
weissmann@ntmllc.com or 888-238-0044 (US) or 336-714-3324 (outside the US).
Note: Some Internet Service Providers like AOL will not deliver mail
when the sender's name and the recipient's name are the same. If you experience
problems when trying to send yourself mail, this could be the reason.
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5. How to modify user and
administrator information
There are two types of user information for every User ID. The information that
is printed on the top of a user's reports that include name, phone number,
e-mail, etc. can be viewed and modified by going to My Account, then clicking
on My Profile. The other type of information controls what name is assigned to
the account as well as the password and e-mail. This name is what appears in
the welcome phrase after a user logs in, i.e. "Welcome, Tom!"
Below are detailed instructions on how to make changes to this information as
an administrator and as a user.
Administrator update procedure:
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Go to My Accounts.
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Click on Administrator Tools.
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Enter the Administrator ID and password and click Go. The administrator
information will be displayed on this page.
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To modify users other than the administrator, click on Edit Current Users.
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To search for a user, enter his name, e-mail address or User ID, or select List
All to view all the users on the account.
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Select the user you wish to modify, make the necessary changes and SAVE the
updates when completed.
User Profile update procedure:
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Log on with your User ID and password.
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Go to My Accounts
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Click on My Profile
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Click on Modify and make name, address, telephone and e-mail changes.
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Click Accept all Changes when completed.
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Next, click on User Tools (you may be prompted to enter your User ID) and make
sure your information has been updated here as well. If not, make the necessary
changes and click SAVE.
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| FAQs |
| Customizing Reports |
| Q. |
How do I add my agency logo to the reports? |
| A. |
This function is available only to account administrators
(administrator IDs end with 001). Click on My Account, My Profile. Click on the
Upload Logo button. Click Browse to select a file from your computer. Your logo
must be in a .GIF or .JPG file format. |
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| Q. |
How do I correct the information about my agency that prints
at the top of the reports? |
| A. |
Click on My Account, My Profile and Modify. Change the
information and click on Modify to save your changes. |
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| Q. |
How do I add my own comments to the reports? |
| A. |
After building a report, click on the Add Comment link. You can
choose to select an existing comment or to add and save a new comment. If you
add a new comment, type in a name in the Comment Title field and your comment
in the window below. |
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| Q. |
Will our logo appear on e-mailed reports?
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| A. |
Yes. |
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| Q. |
I'm trying to build a report, but can't find my destination. |
| A. |
If you are building a report on a city, type in its name in the
Search box instead of clicking on the map. Only country, U.S. state and
Canadian province reports can be built through the map. |
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| Q. |
How do I preview the content before adding it to my report? |
| A. |
On the page where you select the sections for a destination,
click on the name of a section or sub-section to view its contents. To include
it in your report, click the check box. To omit it from your report, uncheck
the box. Then click Build Report. |
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| Q. |
I've built a report and now want to delete a paragraph. How do
I delete it? |
| A. |
You may delete an entire section or sub-section, but not a
single paragraph. To remove a section or sub-section, click on Modify Report.
Click the Modify (blue) button next to the destination you wish to edit. Delete
the section you don't need by clicking the checkbox next to the section name.
Then click Build Report. |
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| Q. |
How do I edit or delete a client's name after I have e-mailed
a report? |
| A. |
Click on My Account and My Clients. A list of your clients will
appear. Click the Modify button next to the client's name you want to edit.
Edit the information, then click Modify. You may remove a name by clicking
Delete. |
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| Printed Reports |
| Q. |
How can I see the report before I print it?
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| A. |
In your Web browser, click on the File menu and then on Print
Preview. |
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| Q. |
How do I remove the headers and footers on the report? |
| A. |
Go to File, and click Page Setup. Then simply delete the
information in the Headers and Footers boxes and click on OK. |
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| Q. |
How can I increase the font size?
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| A. |
If you are using Internet Explorer, go to Tools, Internet
Options and click the Accessibility button. Check the Ignore font sizes
specified on Web pages box. Click OK and OK again. If you are using Netscape
version 7, go to the Edit menu and click on Preferences. Double-click
Appearances and click Fonts. Change the Minimum Font Size to the font size of
your choice and click OK.
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| Q. |
When I click on Printable Report, nothing happens. Why? |
| A. |
Disable all pop up blockers. Make sure that you are in the new
window with the entire report (it may be loading on a browser window behind the
active window). Then click on the Print Report icon, which located on the upper
right corner of the window. A dialog box will appear. Click OK to print the
report. |
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| Saved Reports |
| Q. |
Can I go back and edit a saved report? |
| A. |
Yes. Click on My Account and select the report you wish to
modify. To add a destination to your report, click on Add Destination. If you
wish to make changes to the sections or delete destinations from the report,
click on Modify Report. When you have completed your changes, click on Build
Report to see your revised report. Click Save Report to save your changes. |
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| Q. |
Are my reports saved on my hard drive? |
| A. |
No, the reports do not use space on your hard drive. They are
kept on our server. |
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| Q. |
How long will my reports be saved? |
| A. |
Your reports will be saved until you decide to delete them.
Unsaved reports are deleted after 24 hours. |
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| Q. |
How many reports can I save? |
| A. |
There is no limit to the number of reports you can save.
However, once you have emailed a report, the report will expire after 30 days.
You may wish to delete reports older than 30 days from My Account, My Reports
so that the page loads quickly. |
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| Q. |
Are my saved reports automatically updated? |
| A. |
Yes. |
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| Q. |
After I have e-mailed a report, can I delete it? |
| A. |
If you delete a report before your clients have read it, they
will not be able to access it. They will see a message that the report is no
longer available. E-mailed reports are valid for 30 days, so you may delete
them after 30 days, if you wish. |
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| Content Questions |
| Q. |
Where can I access the Star Service hotel reviews? |
| A. |
After you have built a report, click on the Hotels section. In
destinations where there are Star Service hotels, you will see Star Service
icons by the hotel names. If you click on the icon, you will be linked to that
hotel's Star Service review. Please note that you must be a subscriber to Star
Service Online to access these reviews. |
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| Q. |
I cannot find the maps. Where are they? |
| A. |
To view the map for a destination, build a report and click
Printable Report. A new window will pop up. If a map is available for the
destination(s) in the report, you will see a drop-down list at the top of the
new window. Select the map you want and click Go. You may print the map that
appears in the new window by going to File, Print. |
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| Accessing Weissmann Reports |
| Q. |
Can I change my ID number and password? |
| A. |
You may only change your password. If you are the administrator
(administrator IDs end with 001), click on My Account, Admin Tools and log in.
Then scroll down to type in your new password, click Save, and Accept Changes.
If you are not an administrator, go to My Account, User Tools, type in your
User ID and password and click Go. Enter your new password and click Save. |
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| If you have questions about Weissmann Reports not
addressed here, please write to us at weissmann@ntmllc.com.
We welcome your questions and comments. Thank you! |